Customer service is very important to us. As we continue to improve and expand our services, we recognize our customers' need and desire to preserve their privacy and confidentiality. Safeguarding our customers' privacy is also very important to us. We have adopted standards that help maintain and preserve the confidentiality of customers' nonpublic personal information. The following Statement affirms our continued efforts to safeguard customer information.
Information We Collect
We gather nonpublic personal information about our customers as may be necessary to conduct business with our customers. We collect nonpublic personal information about you from the following sources:
Information We Disclose
Your personal information will only be retained for the purpose of providing you with our response to your query and will not be made available to any third party except as necessary to be disclosed to any related entity for the purpose intended or as required to be disclosed under law.
By submitting data on our website, the visitor is providing explicit consent to transmission of data collected on the website.
We treat data as confidential within our firm and require a strict adherence of all our employees to data protection and our confidentiality policies.
All visitors, however, should be aware that our website may contain links to other sites that are not governed by this or any other privacy statement.
We reserve the right to amend (that is, add to, delete or change) the terms of this Privacy Statement from time to time.
"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes."
Stone Oak Mortgage SMS Policy
Stone Oak Mortgage may collect your mobile phone number and related contact information when you voluntarily opt in to receive SMS communications through our website or other channels.
By opting in, you agree to receive customer care and account notification messages from Stone Oak Mortgage. These messages may include:
• Responses to your inquiries • Service or support updates
• Appointment reminders
• Account-related notifications or alerts
Stone Oak Mortgage does not use SMS for promotional or marketing purposes under this program.
Message Frequency
Message frequency may vary depending on your interaction with us. You can expect approximately 1–2 messages per month, though additional messages may be sent as needed to respond to your requests or provide account updates.
How We Use Your Information
We use your mobile number and related data to:
- Provide customer support and respond to inquiries
- Deliver account-related updates and notifications
- Improve our communication and service experience
Data Sharing & Third Parties
Stone Oak Mortgage respects your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share your information with trusted service providers solely for the purpose of delivering SMS communications. These providers are contractually required to protect your information and use it only for authorized business purposes.
Opt-Out & User Rights: You may opt out of SMS communications at any time by replying: STOP Once you opt out, you will no longer receive SMS messages from us unless you opt back in.
Help & Support: If you need assistance, you can reply: HELP Or contact us directly at: info@stoneoakmtg.com https://www.stoneoakmtg.com/contact-us
Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information, including your mobile number, from unauthorized access, disclosure, or misuse.
Updates to This Section
We may update this SMS Privacy Policy section from time to time. Any changes will be reflected on this page with an updated effective date.
