1. Agreement to Receive SMS Messages
By opting in, you agree to receive recurring SMS text messages from Stone Oak Mortgage that may include marketing and educational content such as: mortgage tips, market updates, homebuyer education, product/service highlights and event invitations. Important: Stone Oak Mortgage does not use this SMS program to send transactional loan or application status updates. Transactional communications are handled via one-on-one phone calls and emails.
Consent is not a condition of purchase (or of obtaining mortgage services). Message content may vary based on your interaction with us. By opting in, you authorize Stone Oak Mortgage to send text messages to the mobile number provided usingautomatedtechnology.
2. How to Cancel (opt out)
You can cancel the SMS service at any time by texting STOP. After you send STOP, we will send a confirmation message, and you will no longer receive SMS messages from us. We also honor opt-out requests sent as END,CANCEL, UNSUBSCRIBE, or QUIT. If you send any message that clearly indicates you want to stop, we will treat it as an opt-out request. If you want to rejoin, submit a new opt-in request (for example, by completing a web form) and we will resume messages.
3. Help / Customer Support
We are committed to ensuring that your experience with our SMS messaging service is positive and helpful. Should you encounter any technical issues, problems with message delivery, or have any questions about the service, you can seek assistance by replying with the keyword “HELP”. Additionally, you may contact our support team directly at info@stoneoakmtg.com for personalized assistance. Our team is available to help with any inquiries you may have regarding your SMS service experience.
4. Carrier Disclaimer
Stone Oak Mortgage partners with third-party service providers to deliver SMS messages to you. While we strive for timely and accurate delivery, please be aware that your wireless carrier is not responsible for any delays or undelivered messages. Such issues may arise due to network conditions, technical difficulties, or other unforeseen factors outside of the carrier’s control. Stone Oak Mortgage does not guarantee the delivery of SMS messages, and we disclaim any liability for message delays or failures.
5. Message & Data Rates
Messageanddatarates may apply for any messages sent to you from us -and to us from you. Standard message and data rates as determined by your wireless carrier may apply for all messages sent to and from us. Please review and understand the terms of your mobile plan and any associated costs for SMS messaging.
6. Message Frequency
You can expect approximately 1 message per month, and up to 2 messages per month in some months. Frequency of messages may vary depending on the nature of ongoing changes in the market, or other updates that we believe will be of value to you.
7. Privacy
If you have any questions regarding privacy, please read our Privacy Policy: https://www.stoneoakmtg.com/privacy-policy
(Stone Oak Mortgage’s privacy policy also states: “No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.”)
Privacy Policy (Quick Link)
